Sharing my observation here. Instead of: Why are you cancelling? Too expensive Not using it Missing features Other Try being more specific: Too expensive for how often I use it I’m not using it enough to justify the cost Missing a feature I need Only needed it for a short-term project Switching to another tool And you can go even further. If you have different customer cohorts, show different cancellation options based on things like plan, team size, use case, or location . My Fav approach! I saw this work surprisingly well with one of the teams we spoke to at ChurnIntel(My tool). Their cancellation data became much more actionable simply by making the questions more relevant to who was cancelling. The goal isn't to ask more questions. It's to ask better ones.   submitted by &#

  • 情报分类：商业价值
  • 命中依据：取消调研问卷改进，有产品运营实操价值
  • 来源：Reddit · SaaS
  • 原作者：/u/AppsolutelyGenious https://www.reddit.com/user/AppsolutelyGenious
  • 发布时间：2026/9/11 00:51:53