Two weeks ago, we launched Rimplo , an AI revenue intelligence product for SaaS teams. Before launch, we assumed our main revenue agents would get the most traction. They were built for specific revenue workflows like pipeline analysis, churn detection, expansion opportunities, and forecasting, so it seemed obvious that users would go straight to them. But that wasn't what happened. The feature that got the most traction was the AI assistant. At first, I was surprised. The agents were more structured and purpose-built. The assistant was much simpler. But after watching how people used it, the reason became clear: People like being able to switch between AI models whenever they want. Sometimes they're working in a chat. Sometimes they're running a task. Sometimes they want to an