Original Summary

如上，直接上图 事情的起因是我在25年除夕的时候，在安卓设备随便拿一个经常不用的gmail邮箱和身份证申请了一个wise账户，但是当时也没去关注过是不是kyc通过了没，也一直没登上去用过。 然后26年5月2号，想起要弄个wise了，然后拿常用邮箱加同一套的身份信息在iPhone上注册好了，kyc也是秒过，我后面也在一直用这个账号，然后26年10月2号，突然显示我这个账户将于27年1月关闭，我当时就很遗憾啊，就去找人工客服（不得不说，wise找人工客服的效率堪比Apple的线上客服，服务态度是真的好），然后一步步的告知我有个高度相似（英文->中文）的c开头的gmail账户，一开始我还很斩钉截铁的说我就一个账号，后面自己去一个个翻邮箱才找到最早的那个邮箱。 然后我就去登老账户，我一开始是想着关掉老账户就能恢复新账号（结果是wise只认老账户，跟客服各种battle也不行），后面又去恢复老账户，又要我kyc，我上传身份证，各种不行，资料提交上去之后，后面一直给我提示我资料有问题（我十分确定我拍的没问题，也没有明显的反光，后面是拿的护照去再次提交的才给我过了，我认为应该是我的身份证在系统里被后注册的账户给“占位”导致我后续的很多问题），然后我就很生气嘛，就一直去和wise的人工客服需求解决办法，后面告知我可以去投诉（不是申诉，账号被关闭的情况无法申诉），投诉会给到更高一级的团队来解决问题，运气好，8号（Oct 8, 2026, 08:48 UTC）提交的申诉七天内给到我答复（Oct 15, 2026, 15:36 UTC），部分信息如下（我们非常重视您所提出的关切。经过全面调查与审核，基于上述情况，我们决定部分支持您的投诉。） Please note that formal appeals are only available for specific types of account actions. Because this deactivation was due to having duplicate profiles, an appeal option wasn't available for the secondary account. We also want to directly acknowledge a mistake on our end: during this process, your ID documents were mistakenly rejected due to a technical issue in our system. We know how frustrating that must have been, and we are extremely sorry for the extra hassle and inconvenience this caused you. On a positive note, we can see that your original, primary account (*f@gmail.com) is fully verified and actively in use. Important Next Step Regarding Remaining Funds: Our records show that you still have a remaining balance in the account scheduled for deactivation (****o@gmail.com). To ensure you don't lose access to your money, please log in and transfer those funds out as soon as possible before the final deactivation is complete. We truly appreciate your patience and understanding as we work to keep your account safe and organized. If you run into any trouble withdrawing your remaining balance or need help with your active account, please let us know right away—we are here to help. Conclusion We sincerely acknowledge the concerns you've shared with us. After a thorough investigation and review, based on the above findings we’re partially upholding your complaint. However, to make it right, we are offering you a compensation of 440 CNY. Please note that we have already sent this compensation to your active Wise personal account. Please allow 1-2 working days for the transfer to be processed. Next steps Please consider this our final response on this matter. You have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of this letter. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. You can read about your rights through FOS in this leaflet: Our consumer leaflet: 'Want to take your complaint further?'. You have the right to receive this final response document and this leaflet in print. Please let us know if you’d like to do so. Website: http://www.financial-ombudsman.org.uk/ Free number: 0800 023 4 567 Toll number: 0300 123 9 123 Calling from abroad: +44 20 7964 0500 Via email: complaint.info@financial-ombudsman.org.uk Via post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR 如果有相同情况（确实是无意注册多个账户还给过了的情况）的佬友可以先尝试和人工客服“友好”的battle一下，然后让他给你更好的解决办法，人工客服确实挺好的，英语不太行的可以直接打开翻译软件先中文->english,然后要是太久了，可以回个yeah，yes，a second这样稳一下客服。 声明一下：不存在任何形式的广告，邮箱中的电话均为邮件中的wise官方电话，如真有需要的可以尝试 1 个帖子 - 1 位参与者 阅读完整话题

  • 情报分类：硬件与数码
  • 分类依据：内容涉及硬件、数码产品或通信卡
  • 信息来源：服务器 / LINUX DO - 最新话题
  • 发布时间：2026/10/16 01:32:25