Original Summary

Founder question. I'm building in the AI agent accountability space and want to understand if this is a real sales objection yet or still early. Here's the situation. Air Canada was held liable in 2024 for a chatbot refund. Court said "the AI acted on its own" isn't a valid defense. Since then, Zurich, Lloyd's, and AIG have added clauses requiring documented authorization scope for AI agent actions, or they exclude the losses. For B2B SaaS companies that sell to enterprises, especially in finance, legal, or healthcare, this is starting to surface as a procurement question: can you prove that your AI agent only executed actions within the scope your customer authorized? The technical gap is that most observability tools log what goes through the gateway. But agents can call downstream APIs directly. A Stripe SDK call that doesn't go through your LLM proxy has no trace in your compliance layer. Quick check: pull Stripe or M365 event logs for 30 days filtered by your service account. Compare against your gateway logs. If the numbers don't match, you have unattributed operations. Two questions for founders here: Has an enterprise client or their legal/compliance team asked you for this kind of documentation yet? If yes, how are you handling it?   submitted by   /u/Exotic-Border-5328 [link]   [comments]

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  • 信息来源：Reddit · SaaS
  • 发布时间：2026/10/8 19:09:35