Hey everyone, I wanted some honest feedback about what I am working on ,I’m building a tool around a frustrating part of AI support: keeping the agent useful as your business changes. When it gives a bad answer or fails to resolve a request, someone still has to figure out what went wrong, update the instructions or knowledge base, and check that the fix hasn’t broken something else. Meanwhile, if your docs fall behind your product, the agent is stuck working with outdated information. The part I’m most interested in is closing the loop on mistakes. It would use failed conversations and past tickets to test improvements in a sandbox using real customer data. Once you confirm what should have happened, that conversation becomes a test case, so future changes get checked against past mistake

  • 情报分类：项目价值、技术价值
  • 命中依据：AI客服代理产品寻求反馈，属项目实现讨论
  • 来源：Reddit · SaaS
  • 原作者：/u/ponziedd https://www.reddit.com/user/ponziedd
  • 发布时间：2026/9/11 02:41:00