Original Summary

​ We have a B2B react native app and our biggest account is a logistics company that pays us about 4x what the average customer does and last saturday I was on a call with them about a new feature request and halfway through he casually mentioned that his drivers have been force closing the app 3 to 4 times a day because the route tracking screen freezes on their devices. He said it like it was just a known thing on their end like they’d accepted it. They were literally restarting the app multiple times a day as part of their workflow and never filed a single ticket about it. their drivers use all famous chinese devices and I’ve never tested on either and I spent that entire evening borrowing my friend’s old redmi and reproduced it in 10 minutes, it was a memory issue with the map component that only shows up on devices with 3gb ram or less. I fixed it in a day but if that call never happened I would’ve never known and eventually they would’ve just switched to a competitor and that’s probably already happened with smaller accounts and I just don’t know it. fixed now but I can't risk it so how do I approach it in future ??   submitted by   /u/iamskylord6969 [link]   [comments]

  • 情报分类：综合情报
  • 分类依据：内容未命中明确的垂直分类规则，归入综合情报
  • 信息来源：Reddit · SaaS
  • 发布时间：2026/10/12 22:05:57