Original Summary

So here i am creating a saas product for IT helpdesks so i am working as a intern in a company and i have shared my idea with the ceoof the company. At first i was building a whole helpdesk then he told be to built it to the niche related so i go on with the IT niche currently i have done with the ticket locking system part for customer and admin both the panels I wanted to take advice from you guys that what kind of problems you are dealing with the helpdesks online which i could resolve or am i making any mistakes which you guys could gave me an idea for doing it in such a better way My project flow Customer locks a ticket(the issue) the id is generated and can be tracked on the customer panel And in the future their will be also an AI for problem resolving suggestions like if the customer is dealing with the same issue some body else was having it will suggest him to deal with the issue as it was resolved before if not then the customer could lock the ticket. On the other side The admin panel has the access to all the tickets to be resolved and if he wanted to assign the task to someone he could also do that So you guys can let me know what i could do better in it and make it different from the other help desk so people could buy my product   submitted by   /u/dangerous-dinosaur [link]   [comments]

  • 情报分类：开源项目与落地
  • 分类依据：内容涉及项目实践、创业、副业或变现
  • 信息来源：Reddit · SaaS
  • 发布时间：2026/10/3 17:17:01