Original Summary

I'm researching how SaaS companies handle customer support, particularly issues that require checking multiple internal systems. I'm curious about three things: 1. What support tasks still require switching between your helpdesk, CRM, billing system or internal tools? 2. Have you tried AI support automation? What problems couldn't it solve? If you could eliminate one manual step in your support workflow, what would it be? I'd especially appreciate examples from people managing support operations or building internal support tools. I'm exploring this problem and would love to understand real experiences before building anything.   submitted by   /u/RestaurantParking873 [link]   [comments]

  • 情报分类：开源项目与落地
  • 分类依据：内容涉及项目实践、创业、副业或变现
  • 信息来源：Reddit · SaaS
  • 发布时间：2026/9/26 15:35:36