Original Summary

I recently joined an AI voice SaaS startup. I started as an intern and moved into an entry-level product management role. Right now, I basically follow the founder's direction and handle a bunch of coordination work across UI/UX, marketing, documentation, etc. Basically everything except development, since I'm non-technical. Recently, the product started getting more users, and I was given a new responsibility: prepare and maintain the entire platform documentation. I researched how other companies do this and looked into tools like Fern, GitBook, etc. I also thought we could use AI quite heavily for creating/updating the docs. I pitched that idea to my founder, but he didn't really agree with relying heavily on AI. His point was that documentation is actually an important part of the product, so even if AI helps create it, everything needs to be manually reviewed. Fair enough. The problem is that this started eating up a LOT of my time. I already have other responsibilities, and manually creating/reviewing all the documentation was becoming difficult to manage. Now my founder is hiring two more interns just to help me with the documentation. And honestly, I'm a little confused about the approach. So I wanted to ask people here who have experience with SaaS/product/KM: Is documentation really this time-consuming? Is the initial setup the painful part, and once you have a proper structure/process, does maintenance become relatively easy? Or does documentation for a growing SaaS genuinely require multiple people? Can this be outsourced? Are there freelancers/consultants who specifically do SaaS documentation / knowledge management? Maybe someone could set up the system properly and then do periodic reviews/updates. What would you do if you were the founder? Would you hire people internally, outsource the initial setup, or keep a small internal team and use AI to speed things up? I'm pretty new to product management, so maybe I'm completely underestimating how much work this actually is. Would genuinely appreciate some perspective from people who've dealt with this before.   submitted by   /u/PlayerDefender [link]   [comments]

  • 情报分类：工作与职业机会
  • 分类依据：内容涉及招聘、求职或职业发展
  • 信息来源：Reddit · SaaS
  • 发布时间：2026/9/17 01:56:08