A message saying “ I can’t find this ” could mean the UI is confusing. “ Can you add this? ” could point to a bigger workflow problem. And when the same question keeps coming from different users, it’s probably worth paying attention to. Numbers tell you what is happening. Customer conversations can sometimes tell you why. How often do you actually go through your own support conversations?   submitted by   /u/Broad-Stop-956 [link]   [comments]

  • 情报分类：商业价值、项目价值
  • 命中依据：产品反馈与用户支持分析经验，有信息量
  • 来源：Reddit · SaaS
  • 原作者：/u/Broad-Stop-956 https://www.reddit.com/user/Broad-Stop-956
  • 发布时间：2026/9/9 19:07:31