Original Summary

A scope can be clear about what gets delivered while leaving the reason for buying surprisingly vague. Take a website project. The pages are finished, the site works, and everything agreed in the proposal is there. The provider considers the project complete. The customer may have bought it because they expected more inquiries. If those don’t appear, they can feel disappointed even though the work was delivered correctly. That doesn’t automatically mean the provider owes them more work. There are plenty of factors outside the project that affect the result. But it does suggest the two sides may have been judging success differently from the beginning. I’d want that difference discussed before signing. If the buyer expects a business outcome that the agreed work can only partly influence, they should understand the other conditions involved. They may need more traffic, a clearer offer, or someone who follows up with inquiries consistently. That conversation could make the sale harder. It could also prevent a situation where the provider keeps pointing to completed deliverables while the customer keeps explaining that nothing feels better. I think there’s room to be precise about what you’re responsible for and still care about whether the work served the reason someone hired you. For people running service businesses, how do you establish what success means before the project starts? Have you changed anything in your sales process after realizing that completing the scope and satisfying the customer weren’t the same thing?   submitted by   /u/grady-teske [link]   [comments]

  • 情报分类：商业与市场研究
  • 分类依据：内容涉及商业、投资或市场动态
  • 信息来源：Reddit · Entrepreneur
  • 发布时间：2026/10/21 01:35:02