Original Summary

I’ve been thinking about cancellation surveys lately. Why do we ask a customer who joined 2 months ago the same questions as someone who’s been using the product for 2 years? They might both say “too expensive”, but the story behind that answer could be completely different. So I started thinking about what a cancellation flow could look like when it actually considers who is leaving. Made this little comparison 👇 https://preview.redd.it/6sxvy4peugph1.png?width=760&format=png&auto=webp&s=4ebb750ce68639e4d96b42af6b66f1fd00a4797a I’ve been experimenting with this while building ChurnIntel , and honestly, cancellation surveys feel like a pretty underrated source of product insight.   submitted by   /u/AppsolutelyGenious [link]   [comments]

中文概览

中文标题： 并非每个取消订阅的客户都应看到相同的问卷

作者思考取消订阅问卷为何对不同用户使用相同问题，认为两个月新客与两年老用户即使都说“太贵”，背后原因可能不同；并尝试设想一种会考虑谁是流失者的取消流程，同时提到在开发ChurnIntel。

  • 情报分类：商业与市场研究
  • 分类依据：讨论取消订阅问卷与流失分析，涉及客户洞察和产品策略，归商业市场研究。
  • 信息来源：Reddit · SaaS
  • 发布时间：2026/9/14 18:53:12