Original Summary

I'm trying to understand how small B2B SaaS teams handle customer support, and I'd like to hear what works for you. What tools do you use (help desk, live chat, email, calls)? When a customer is stuck and can't explain the problem, what do you do? Screenshots, screen recordings, a video call? Is there a step in your support process that you find annoying or that costs you customers? Do you run support yourself, or do you have a dedicated person? I'm early in this and want to learn from real setups, not marketing pages. Thanks for any insight.   submitted by   /u/bucknell73 [link]   [comments]

  • 情报分类：服务器与云资源
  • 分类依据：内容涉及服务器、云资源或网络线路
  • 信息来源：Reddit · SaaS
  • 发布时间：2026/10/15 23:01:17