Original Summary

A customer asks the bot when their plan renews. The bot gives a date, same confident tone as every other answer. There is no renewal date in the system. The bot had nothing to read, so it filled the blank with the most plausible date it could assemble. It sounded exactly right, so the customer booked around it. A human later finds the real date was different, and the correction costs an apology plus a refund conversation. When your bot answers a question the data cannot answer, who in your org catches it before the customer does?   submitted by   /u/arslannasir128 [link]   [comments]

  • 情报分类：硬件与数码
  • 分类依据：内容涉及硬件、数码产品或通信卡
  • 信息来源：Reddit · SaaS
  • 发布时间：2026/10/9 02:22:05