Original Summary

The big accounts barely write in. The low-tier ones open a ticket for everything, and every one of those tickets costs the same support hour. I started tracking hours by plan instead of by ticket, and the picture flipped. The accounts that pay the least burn the most time. For the rest of you running support, do you track cost per tier, and what did you change when you saw it?   submitted by   /u/arslannasir128 [link]   [comments]

  • 情报分类：硬件与数码
  • 分类依据：内容涉及硬件、数码产品或通信卡
  • 信息来源：Reddit · SaaS
  • 发布时间：2026/10/6 05:03:15