Original Summary

We watched the deflection number climb and called it a win. Then the churn line did not move. The bot was closing conversations. The customers had just stopped asking and left quietly. Deflection counts conversations ended. It never counted who was actually unstuck. For the people here running support, do you measure reopens, or just closed?   submitted by   /u/arslannasir128 [link]   [comments]

  • 情报分类：硬件与数码
  • 分类依据：内容涉及硬件、数码产品或通信卡
  • 信息来源：Reddit · SaaS
  • 发布时间：2026/10/5 01:13:52