Original Summary

事件经过 9 月 21 号我闲来没事，便在网页上玩谷歌地球，看看老家的卫星地图，找找老家的房子。当时出现了几个弹窗，啥子标准板，专业版，然后我看专业版本显示的金额是 0，我就以为是可以试用一个月，我就点了，当时点了也没让我输入支付方式啥的。我就以为是一个月后再来找我要。就没太在意。先去体验专业版本和标准版有啥区别。 换成专业版本后，找到老家的位置，以为能够看到更加清晰详细的卫星地图，但是似乎没啥区别。我就又切换成标准版了，怕到时候到期了找我要支付方式要我续费。 结果就在昨天，我去看我 Google cloud 账单时候，发现了我 9 月份账单竟然是 80 美元。其中 75 美元是谷歌地球的订阅费，5 美元的税费。 看到账单我直接就是瘫坐在椅子上，仿佛看到了原子弹爆炸。这没招了，必须找客服好好掰扯掰扯。 和客服沟通聊天记录 (9s) Dexter Ian: Thank you for contacting Google Cloud Support. My name is Dexter Ian and I'll be working with you today. While I read over your message, is there anything else you'd like to add? (1m 34s) t zh: Thank you for your reply. I accidentally subscribed to Google Earth Professional ($75/month) without knowing it is a paid monthly service. I have downgraded to the free Standard plan already. I have not made any practical use of the professional features. Could you please help process a full refund for this $75 charge? Charge SKU: Google Earth Professional Thank you very much. (1m 48s) Dexter Ian: Hi regarding your concern. I need to transfer you to the right department to fully assist you. Please stay on the line while I connect you over. (2m 12s) Paul John: Thank you for contacting Maps Support. My name is Paul John and I'll be working with you today. Should our chat disconnect for any reason, I will follow up with you shortly via email. While I pull up your account details, is there anything else you'd like to add? (2m 25s) Paul John: Hello (2m 31s) Paul John: How are you doing today? (2m 32s) t zh: hello (3m 8s) t zh: Thank you for your reply. I accidentally subscribed to Google Earth Professional ($75/month) without knowing it is a paid monthly service. I have downgraded to the free Standard plan already. I have not made any practical use of the professional features. Could you please help process a full refund for this $75 charge? Charge SKU: Google Earth Professional Thank you very much. (4m 6s) Paul John: I can definitely help you with your refund request. But tplease be advised that it is still subject for approval and for one time courtesy. (5m 4s) t zh: Thank you for your help. I fully understand this is a one-time courtesy and subject to approval. I really appreciate you processing my full refund request for the $75 Google Earth Professional charge. I have downgraded back to the Standard free tier and will be careful to avoid this accidental subscription in the future. (6m 2s) Paul John: To provide more context, the Google Earth subscription is a paid plan that gives users access to advanced features beyond the standard/free version (6m 16s) Paul John: Please note that this subscription is typically billed on a recurring monthly basis. Charges are applied at the beginning of each billing cycle regardless of the level of usage during that period. (6m 25s) Paul John: If the subscription is not canceled or downgraded before the next billing cycle, the system will continue generating charges automatically. (6m 49s) Paul John: You have two (2) options on how you can avoid being charged for the Google Earth Subscription. (6m 56s) Paul John: You will need to either unsubscribe or downgrade your subscription from the Professional Plan to the Standard Plan (which is free) or you can delete your project. (7m 46s) t zh: Thank you for clarifying the billing rules. I have already downgraded my Google Earth plan from Professional to the free Standard plan to prevent recurring monthly charges. I did not use any advanced features of the Professional plan at all after the accidental upgrade. Kindly continue processing my request for the full refund of the $75 charge. (8m 2s) Paul John: To cancel your Google Earth subscription, you can check this link to help you downgrade the Google Earth susbcription (8m 2s) Paul John: https://developers.google.com/maps/documentation/earth/manage-earth-plan#change_or_cancel_your_plan (8m 59s) Paul John: When did you cancel your susbscription? (9m 6s) Paul John: Can you please send me a screenshot showing that Google Earth Subscription will be moved to Standard Plan on September 30, 2026? (10m 3s) t zh: Please wait a moment, I am preparing the screenshot and will send it shortly. (10m 10s) Paul John: Sure. (12m 29s) t zh: Customer attached e8fc9759a7d5ba5e4034897248715238.png: (12m 29s) t zh: https://support.cloud.google.com/attachments/download/3113993745292423864 (13m 53s) Paul John: Thank you (14m 57s) Paul John: Here is what I need to do. (15m 28s) Paul John: need to continue this case via email so I can submit a request to the Internal team to review your Acocunt for Billing Adjustment. (15m 43s) Paul John: I would just like to clarify, We will not request for refund. (16m 6s) Paul John: We will request for Credit Adjustment instead since there was no payment made. (16m 35s) Paul John: WHich means that we will submit a request to waive the charges for Google Earth. (16m 59s) Paul John: He review will take 7 to 10 business days. Once I receive feedback from the Internal team, I will send you an email update right away. (17m 14s) Paul John: So please check your inbox, spam mail or junk mail, okay? (17m 26s) Paul John: For your reference, here is your case number: 75947798 (19m 32s) Paul John: Are you still there? (21m 22s) Paul John: Are we still connected? 会话后续情况 后续因为有点事情，暂时离开了会话，但是客服基本上已经把我的问题给反馈成工单了，后续我也收到邮件了，整体客服态度和处理速度还是很好的。 最终处理结果 两个小时后，我收到了账单解除的邮件。 处理速度还是非常快的，而且客服似乎是真人，不是啥ai。体验还是非常好的。 提醒各位佬 Google Earth 弹窗显示金额为 0，不代表免费试用。只要账号绑定了 Google Cloud 计费账户，即便升级时不输入支付方式，也会直接生成账单。 该服务计费周期开始即计费，与实际是否使用专业功能无关；即便升级后立刻切回免费版，当前周期账单依旧产生，降级仅阻止下一期扣费。 操作谷歌相关付费功能后，务必进入 Google Cloud 账单页面检查是否产生意外费用项。 1 个帖子 - 1 位参与者 阅读完整话题

  • 情报分类：技术学习与提效
  • 分类依据：内容涉及技术、AI、软件工具或工程实践
  • 信息来源：服务器 / LINUX DO - 最新话题
  • 发布时间：2026/9/30 10:00:35